교수진

경영관리 교수진
이메일 :
jungkilee@korea.ac.kr
홈페이지 :
이정기님의 사진입니다.
이정기
직위 또는 학위 : Univ of Alabama(박사)
전화번호 : 044-860-1529
연구분야 : 마케팅
연구실 : 석원경상관 403호
<약력>
2006-현재 고려대학교 경상대학 경영학부 교수
1996-2006 Alabama A&M 대학교 경영대학 교수
1988-1989 한국네슬레 마케팅팀


<논문 및 저서>
2010. Jungki Lee (2010), "Perceived Power Imbalance and Customer
Dissatisfaction," Service Industries Journal, 30 (July), 1113-1137.
2010. Jungki Lee (2010), "Perception of Control and Satisfaction among
Customers of Professional Services," Journal of Korea Service
Management Society (서비스경영학회지), 11 (December),
149-173 - in Korean, A study funded by Korea Research
Foundation Grant.
2008. Jungki Lee (2008), "An Exploration of Customer Misbehaviors in
the Professional Services Sector: A Macro Perspective," Journal
of Industrial Economics and Business, 21(6), 2775-2802, A study
funded by Korea Research Foundation Grant.
2006. Jungki Lee (2006), "Measuring Service Quality in a Developing
Country: the Applicabilty of SERVQUAL," Services Marketing
Quarterly, 27 (2), 1-14.
2002. Jungki Lee and Arthur Allaway (2002), "Effects of Personal Control
on Adoption of Self-Service Technology Innovations," Journal of
Services Marketing, 16 (6), 553-572.
1996. Sharon Beatty, James Coleman, Kristy Ellis, Jungki Lee, and
Morris Mayer (1996), "Customer-Sales Associate Retail
Relationships," Journal of Retailing, 72 (Fall), 223-247.